China Ceramics City is an industrial service platform. Below is the frequently-used return & refund policy of the factories only for reference.

Return & Refund Policy

Return & Exchange:

1. Conditions of return
(1) Return period: within 2 days of receiving the product.
(2) Applicable circumstances for return and exchange:
Under what circumstances can you return or exchange the goods: the product is broken or dam-aged during the transportation; you receive the wrong product or missing parts.
(3) What information needs to be provided to apply for a return or exchange: order number, consignee, photo and video proof of the product and package

2. The return process
Step 1: Please contact us in advance. We will process the application within 3-5 working days and reply you the processing result.
Step 2: Once we agree with your return or exchange application, in some situations you should send back the product to us within 5 days (we will reject all packages that without our agreement) and update us the tracking information; 
Step 3 (if exchange): Once we receive the product and check the status, Once we receive the product and check the status, we will re-ship and update the tracking number within 7-15 working days.

3. Shipping fee for return
(1) What are the customer's responsibilities: customers’ personal reasons like they do not like the products or no longer need the products.
(2) What are the conditions undertaken by the website: the product is broken or damaged during the transportation; we ship the wrong products or missing parts.

Refund

1. Refund limit 
Applicable circumstances for full refund: customers send back the products in good condition and afford the shipping fee.

2. Refund process:
(1) After we receive the returned product, we will enter the refund process, the money will back to your account within 3-10 working days.
(2) What to do if the refund is not received: please contact us

Note: Any return or exchange without prior application will not be accepted.